Who we are
Spiraledge is a collection of companies focused on health and wellness and is the holding company of fast growing e‐commerce sites SwimOutlet.com & Everyday Yoga. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company. We are a fully remote team with headquarters in Campbell, California.
SwimOutlet is the largest online specialty store for aquatics in the United States and has the largest selection for swimming, fashion swim, beach and surf!
Everyday Yoga (previously YogaOutlet.com) offers a wide selection of yoga apparel and gear from the best brands in the industry to equip all levels of yogis throughout the evolution of their practice on and off the mat. Everyday Yoga was named by Morning Brew, as one of the fastest growing athleisure brands in 2020.
Remote Customer Service Representative
Remote | Swimoutlet.com & Everyday Yoga | Reports to the Customer Service Supervisor | Part Time
The customer service representative responds accurately and efficiently to our customer needs regarding products and order inquiries via phone, email and Live Chat. The ideal candidate has excellent communication skills, genuine empathy and the ability to represent our brand with pride. Representatives are expected to adapt to changes, contribute to improving the overall site experience, and follow through on resolving customer issues with good judgment and a sense of urgency.
About the role:
What you will do
Who you are
Remote work location must meet the following requirements:
The employee is regularly required to sit, talk and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.
Equal Employment Opportunity Policy
Spiraledge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.